Tag Archive: ePayment


9 Sept 23

The Department of Foreign Affairs applied some changes in the passport appointment system last year in order to make more room for more passport applicants.  Getting an appointment with the DFA has become so difficult for most Filipinos because the appointment slots get blocked off really fast.  It was found out that a significant number of people who reserved these slots never make good with their commitment, resulting to more and more people having to wait for a month or more just to get an appointment with the DFA.

Last year, the DFA tweaked the process a bit so that a passport applicant who reserves a slot online can confirm his appointment by paying his passport fee first.  In the past, you pay your passport fee after you have gone through the entire application or renewal process.  This was seen as one of the major reasons why appointment slots get booked right away and unused reservations remain blocked until the day of the person’s appointment (usually 30 to 60 days from the time it was reserved.). With the new process, an applicant is given only 48 hours, from the time he is generated a reference number, to confirm his appointment by paying his passport fee at any of the accredited payment partners of the DFA.  If he or she does not post any payment within the prescribed period, his appointment is canceled and is made free for others to reserve.

So how do you pay your passport fee so you don’t lose your reserved slot?  Read this:

  1. When you are done with the appointment setting process, click on the Proceed to Payment button on the screen.
  2. You will be taken to the newly launched Philippine passport ePayment portal, showing the total fee you need to pay and the authorized payment centers where you can make your payment.
  3. Click Proceed. You should receive an email with your reference number. Take note of this number or print it out and bring it with you when you make your payment at your chosen Payment Center.
  4. Below is a list of payment centers that you can choose from:
  • Bayad Center outlets
  • ECPay
  • PeraHub
  • Robinson’s Business Center and Department Stores
  • Waltermart Department Store
  • 7-11 Stores
  • USCC (Western Union)
  • Villarica Pawnshop
  • Other payment centers, as well as the credit/debit card payment facility, will be made available soon.

Other reminders when paying at Payment Centers:

  1. The paid passport fee is non-refundable. If you fail to make it to your appointment, you cannot re-schedule or demand a refund.
  2. The Payment Centers may charge you an additional P50 as a convenience fee.
  3. If you are paying for more than one passport appointment (ex: family appointment or group application), each person’s appointment will be assigned its own reference number. Payments for group applications will also be on a per reference number basis – you pay for each, not as a group.
  4. You may contact the ePayment Portal Help Desk at (02) 234-3488 or email them at info@passport.gov.ph

Keep your receipt after making the payment and make sure to bring it with you on your appointment and when you claim your passport.

References:

www.passport.gov.ph

www.dfa.gov.ph

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Aug 07

Who can be accommodated at the DFA’s courtesy lanes?

What is the Passport on Wheels?

How does the new ePayment system of the DFA work?

Can fixers really help me with my appointment with the DFA?

Get your answers here.

Passport Courtesy Lane

  1. There are no available slots for a passport appointment. Can I walk in instead?

The following can avail of the Courtesy Lane Facility without the need of an online appointment:

  1. Senior Citizens (60 years and over) with proof of age:
  • A senior citizen is allowed one companion.
  • The companion of the senior citizen must be an immediate family member, i.e. spouse, siblings, adult children, adult grandchildren, and children-in-law of the senior citizen and must show proof of relationship.
  • If the companion is not an immediate family member, the companion has to show proof of travel arrangements (e.g. confirmed plane or hotel booking) with the senior citizen to be able to avail of the courtesy lane facility.
  1. People with Disabilities (PWDs) with proof of disability.
  • PWD is allowed one (1) companion.
  • The companion of the PWD must be an immediate family member, i.e. spouse, siblings, adult children, adult grandchildren, parents-in-law, and children-in-law of the PWD and must show proof of relationship.
  • If the companion is not an immediate family member, the companion has to show proof of travel arrangements (e.g. confirmed plane or hotel booking) with the PWD to be able to avail of the courtesy lane facility.
  1. Solo parent with valid solo parent card, and his/her minor children
  2. Minors seven (7) years old and below and his/her parents and minor siblings.
  3. Pregnant women
  • If pregnancy is not visible, the applicant must be present medical certificate/records.
  1. Overseas Filipino Workers (Land and Sea-based) with valid proof of status, such as:
  • Valid iDOLE card
  • Valid Employment contract
  • Valid work visa
  • Seaman’s book stamped at international border less than 365 days from the date of application.
  • Senior citizens, PWDs, solo parents, and their minor children, pregnant women, and OFWs have the option to choose from regular or expedited processing of their passport application.
  • The companions of the senior citizens and PWDs, minors seven (7) years old and below, their parents and minor siblings are to be assessed expedited processing fee because they are not entitled to use the courtesy lane; they are accommodated for their convenience.
  • All applications made on Saturdays – whether those entitled to use the Courtesy Lane or those accommodated for their convenience – shall be assessed expedited processing fees based on the relevant provision of the Passport Act.
  1. Is there a cut-off time/quota in the courtesy lane?

To the extent possible, we accommodate all applicants who are entitled to use the courtesy lane.  Consular Offices, however, may set limits depending on the number of applicants and the capacity of the Consular Office for the day.

  1. Can government employees avail of the courtesy lane?

Government employees may be accommodated in the courtesy lane at the DFA Consular Office in Aseana upon request and depending on the number of applicants and their capacity for the day.

 

Passport On Wheels

When will we have the Passport on Wheels in our local government unit, school, company, or organization?

Regarding the schedule of Passport on Wheels, kindly refer to your local government unit, school, company, or organization.

You may ask your local government unit, school, company, or organization to send a formal request to avail of the Passport On Wheels services.

 

Passport ePayment

  1. How do I pay through ePayment?

ePayment can be done in four easy steps:

  1. Visit http://passport.gov.ph and schedule your appointment.
  2. Pay your passport processing fee at any of our authorized Payment Centers.
  3. Print out the confirmed appointment packet that will be emailed to you after you have paid your passport processing fee.
  4. Personally show up at the DFA consular office on the date and time indicated in your appointment, bringing with you a printed copy of your confirmed passport appointment packet.

For more information on ePayment, please visit http://dfa.gov.ph/dfa-news/statements-and-advisoriesupdate/16832-basic-information-on-the-dfa-epayment-portal

  1. The payment facility did not accept my ePayment. Why is that?

Your ePayment may not have been accepted for any of the following reasons:

  • Your ePayment reference number was expired or erroneous.
  • Your payment facility of choice is not an accredited partner of the DFA.
  • Your appointment was not successfully completed.

You will have to secure another appointment.

Passport Claiming and Delivery

  1. When can I claim my passport?

Please refer to your passport stub/receipt for your passport’s release date.

  1. What do I do if the courier has not delivered my passport on the release date?

Please refer to the tracking number on your courier claim stub.

  1. May I pick-up my passport on a Saturday?

Yes, all mall-based Consular Offices allow for passport release during Saturdays.  DFA Aseana does not release passports on Saturdays.

 

Passport Fixers

Is obtaining an appointment from fixers and passport appointment assistance services illegal?

Yes, it is a violation of the law.  Violators will be prosecuted and barred from applying for a passport.  Appointments not made through http://passport.gov.ph are not legitimate appointments.

Isn’t it nice to be able to get all your answers in one place?  If this article helped you, please share it with your friends and family too!

Tomorrow we will feature the answers on other passport-related inquiries such as typographical errors on your passport, what does a “mutilated passport” mean, and the authentication of documents or getting a “red ribbon” from the DFA.

Visit us again tomorrow!

Source: www.dfa.gov.ph

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