9 Sept 23

The Department of Foreign Affairs applied some changes in the passport appointment system last year in order to make more room for more passport applicants.  Getting an appointment with the DFA has become so difficult for most Filipinos because the appointment slots get blocked off really fast.  It was found out that a significant number of people who reserved these slots never make good with their commitment, resulting to more and more people having to wait for a month or more just to get an appointment with the DFA.

Last year, the DFA tweaked the process a bit so that a passport applicant who reserves a slot online can confirm his appointment by paying his passport fee first.  In the past, you pay your passport fee after you have gone through the entire application or renewal process.  This was seen as one of the major reasons why appointment slots get booked right away and unused reservations remain blocked until the day of the person’s appointment (usually 30 to 60 days from the time it was reserved.). With the new process, an applicant is given only 48 hours, from the time he is generated a reference number, to confirm his appointment by paying his passport fee at any of the accredited payment partners of the DFA.  If he or she does not post any payment within the prescribed period, his appointment is canceled and is made free for others to reserve.

So how do you pay your passport fee so you don’t lose your reserved slot?  Read this:

  1. When you are done with the appointment setting process, click on the Proceed to Payment button on the screen.
  2. You will be taken to the newly launched Philippine passport ePayment portal, showing the total fee you need to pay and the authorized payment centers where you can make your payment.
  3. Click Proceed. You should receive an email with your reference number. Take note of this number or print it out and bring it with you when you make your payment at your chosen Payment Center.
  4. Below is a list of payment centers that you can choose from:
  • Bayad Center outlets
  • ECPay
  • PeraHub
  • Robinson’s Business Center and Department Stores
  • Waltermart Department Store
  • 7-11 Stores
  • USCC (Western Union)
  • Villarica Pawnshop
  • Other payment centers, as well as the credit/debit card payment facility, will be made available soon.

Other reminders when paying at Payment Centers:

  1. The paid passport fee is non-refundable. If you fail to make it to your appointment, you cannot re-schedule or demand a refund.
  2. The Payment Centers may charge you an additional P50 as a convenience fee.
  3. If you are paying for more than one passport appointment (ex: family appointment or group application), each person’s appointment will be assigned its own reference number. Payments for group applications will also be on a per reference number basis – you pay for each, not as a group.
  4. You may contact the ePayment Portal Help Desk at (02) 234-3488 or email them at info@passport.gov.ph

Keep your receipt after making the payment and make sure to bring it with you on your appointment and when you claim your passport.

References:

www.passport.gov.ph

www.dfa.gov.ph

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