How to File a Complaint at the Manila Online Complaint Desk

7 July 9 (1)

You no longer have to rant in your social media account whenever you have an unpleasant experience anywhere in the city of Manila.  The city government has recently launched its online complaint desk where residents and visitors may file their grievances for prompt attention and proper action.  All they have to do is create a Google account (if you have a Gmail account, that will suffice) and log on to this site:

You need only to provide the required information on the page such as a working email address, your name and contact number, and the details of your complaint.  If you have a photo or a video of the incident or persons involved in the complaint, you may upload these through the page too.

Types of complaints could be:

  1. Reporting a crime
  2. Corruption
  3. Traffic situations
  4. Tourism
  5. Business
  6. Health

If your complaint is not covered by the above categories, you can simply choose Other and provide a detailed description of your complaint.

When you have provided all the relevant information and attachments that will support your complaint, just click the Submit button.

The city government may reach out to you through your provided email and phone number to give you updates on your filed complaint.  And don’t worry, all information you provide through the Google form will be treated as confidential.

The complaint desk is now available to the public.

What can you say about this new project from Manila?  Should other cities implement the same?

Reference: www.news.abs-cbn.com

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Published by MasterCitizen

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4 thoughts on “How to File a Complaint at the Manila Online Complaint Desk

  1. Please post cellphone how. Of all city hall department most off the compainant doesnt have landline in tbeir houses and no available pay phone outside residence….please.kase.major laguna if you not seen the problems in communicating your department please.renew your post and information in your website for us to save money and effort.

  2. Today, Oct. 13. At 1pm. I was about to pay the 100 charges for my birth certificate at Booth 2 when i notice i run out of small bills. I understood that there was an “exact amount” notice on the window but what can i do. I came all the way from taguig and i didn’t notice that i already consumed all my small bills for my fares. The cashier got my 500 bill and arrogantly threw the change on me. I then proceeded to Booth 3 but unfortunately, i have to go back to Booth 2 for another 50 pesos rush payment . The cashier on Booth 2 was still texting when i returned and she let me wait for a while. She seems to get mad, because she was “naistorbo”. When i paid she again threw the change to me,short of 10 pesos. This angered me because she has done it to me twice. And how about on the others lined up to her booth. This is my first time at Makati City Hall and i am very disappointed with your public service. Is this the kind of staff you hire to serve your people? I suppose they must be friendly and accomodating. After all, the salary she was earning was from the people she was serving

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