Last year, the Department of Foreign Affairs (DFA) tweaked the passport appointment process a bit so that applicants are required to confirm their appointments by paying for their passports before their appointment dates. In the past, applicants have the liberty to book an appointment’s date and time, appear before a DFA consul, and then pay for their passport only after they have completed all required processes. This has been observed to be one of the reasons why some applicants do not keep their commitment to appear before the DFA. Because they can simply book another slot, they just ignore their set appointments, never mind that others are not able to book their own because all slots are already filled.
To discourage no-shows and help the agency better manage the appointment slots, the DFA placed the payment of the passport at the onset of the application process. This time, after you have successfully reserved your slot, you have 24 hours to pay your passport fee in order for the DFA’s system to confirm your appointment. Non-payment within the prescribed timeline will mean that you have decided against your appointment and your slot will be released for others to claim.
But what happens if you fail to appear before the DFA even after you have already made a payment? Can you refund the passport fee? Can you have your appointment moved to another date?
According to the DFA, they follow a No Show, No Refund policy on booked appointment slots. They may, however, entertain appeals to accommodate applicants who have valid reasons for missing their appointment, but these are on a case-to-case basis.
Also, make sure to bring all required documents and IDs on your appointment date. Incorrect and incomplete requirements can also keep you from completing the application process and your appointment will be as good as canceled. No refund for such cases as well.
Here are some important reminders when applying for or renewing your passport at the DFA:
- Have your passport renewed at least six months before the expiry date.
- Make sure that all information on your application form, birth, and or marriage certificates, and IDs are true, correct, and accurately spelled and dated. If there are discrepancies, have these corrected first.
- Have a valid and active Yahoo or Google Mail account ready when making an appointment online.
- Remove accessories such as necklaces, earrings, and colored contact lenses when appearing before the DFA consul, up until your photos have been taken.
- Make sure that the information on the data page of your new passport is all correct before affixing your signature. The consul will let you check this before finalizing your data page.
For more information on passport applications and renewal, visit the DFA website at www.dfa.gov.ph
Reference:
MasterCitizen's Blog 
Hello, I’ll make an appoint and try to pay using Gcash and used the Reference number that provided on the DFA appointment email. And as I wait for the confirmation, no one email back. And as I chrck my appointment. It doesn’t exist. Please help me to refund the payment. So I can make an appointment again.
Can i refund my payment in my dfa appointment, for a reason,
Please direct your inquiry to DFA po. You can send them an email.
i lose my old passport that why i want to refund my schedule
Sorry to hear this. You meant you lost your old passport that you’re supposed to bring to the DFA during your appointment for renewal? Afraid you can’t refund the payment you made for your DFA appointment. You can, however, continue with your appointment and bring the requirements for Renewal of Lost Expired Passport (if your old passport is expired).
If your old passport is still valid, check the list of requirements for Renewal of Lost Valid Passport — and bring those with you during your appointment.
I scheduled my slot for the renewal of my lost passport and i paid up only simple renewal, during my appointment when i visited the place for my slot, the dfa staff denied my application slot due to payment of lost passport not paid, i paid only renewal worth 1,250.00 pesos my question is, can i continue to renew my lost passport wìth complete requirements and is it valid to add payment for 350.00 pesos only and use my existing payment for renewal?
Hi Ma’am! You should have asked the DFA this when you came for your appointment. Please contact the DFA right away.