There is a better and more efficient means to get PSA documents (birth, marriage, CENOMAR, death) and that is by ordering online at www.psahelpline.ph. It works just like any other online retail facility where you simply choose the item you need, place it in your virtual cart, pay, and then wait for the order to arrive.
What PSA certificates can you order online?
You may request for copies of birth, marriage, death, and Certificate of No Marriage or CENOMAR. Simply click on the ORDER NOW! button found on the site’s homepage, and then choose the document you need.
I only need the document for my files. Can I still request online or is this facility only for those who are in a hurry?
PSAHelpline.ph is for everyone, especially those who do not have time to travel to or visit a PSA office. The site offers several reasons for requesting a PSA certificate; however, if you are requesting for personal purposes, you may simply choose ETC. (others) and specify that you need it for your files.
What personal information are required when placing an order?
Your first, middle, and last names are required, as well as your gender, birthday, birthplace, and birth right. You will also be asked for your parents’ names so if you are not familiar with the spellings, better do an advance research to avoid discrepancies in your submitted application.
Have you had any legal proceedings done to your birth certificate?
Legal proceedings include:
1. Correction of entry
Your birth certificate underwent “Correction of Entry” if you had a name spelling or birth date corrected. There should be an annotation in your birth certificate to show the correct entries; you will not be issued a new copy of your birth certificate.
If a child is born out of wedlock, his birth right will show that he is illegitimate. When his biological parents marry afterwards, they have the option to file for Legitimation Due To Subsequent Marriage. This process changes the child’s birth right from illegitimate to legitimate; the child may now rightfully use his father’s last name.
After due adoption process, annotations will be affixed to the adopted child’s birth certificate.
4. Court Hearings
Common reasons why a person’s birth certificate undergoes legal proceedings is changing of middle and last names. The changes will appear as annotations on the birth certificate.
5. Supplemental Report
If there are fields left blank in your birth certificate, it will be issued a Supplemental Report in order to supply the missing entries. These will reflect as annotations on the blank spaces in your document, not necessarily written on the blank fields.
You need to indicate any legal proceeding done to your birth certificate, as part of the online ordering process.
Who is requesting for the document?
The site requires for the identity of the person placing the order and his relationship with the owner of the certificate. The requesting party must be of legal age and must be the same person to receive the document upon delivery.
Requesting parties could be the owner himself, spouse, parents, children, and grandchildren. If the requesting party is not a relative, choose None of the Above.
Just like any other online shopping site, you will be given the chance to review the details of your ordered certificate on the Order Summary page. Take time to review all entries you made; any error may negatively affect your order.
Provide a working mobile, landline, and email address where PSAHelpline.ph may contact you for any concerns with your application.
The fields for your delivery address are clearly labeled; the city and municipality fields have dropdown arrows where you can select the most appropriate location of your area.
In case you are not available to receive the documents you ordered, you need to assign at least three representatives and indicate their names at the bottom part of the screen. If you fail to assign a representative, the courier will only be released to you as the Requesting Party.
Indicate how many copies you wish to order and then tick the small box beside I certify that all the information I’ve provided is true and correct.
Your order is confirmed when you are issued a Reference Number; this is the 10-digit number that will appear on your screen after you submit your order. This will also be sent to your email as added reference.
You may now proceed with the payment of the ordered certificates.
You have several options when paying for your ordered PSA certificates.
- Online payment using your Visa or Mastercard credit cards.
- Through Bancnet ATM
- EZPay at 7-11 stores
What you need upon document delivery
Make sure you are physically present at the delivery address on the days you are expecting the documents to arrive. Prepare a valid ID to support your identity as the requesting party.
If you assigned representatives to receive the document on your behalf, leave a signed authorization letter and one valid ID. The representative must also be able to present at least one valid ID to the courier.