Errors in your civil registry documents could adversely affect your transactions with the government or private establishments. Often, erroneous birth certificates and other documents from the PSA are referred to the LCR of the place where the birth, death, or marriage was originally recorded. Misspelled names and other obvious clerical corrections are rectified through a Petition for Correction of Clerical Error while more complicated cases are referred to a legal counsel or, sometimes, are heard in court.
One way or the other, the error is corrected or the missing information is supplied, and the owner of the civil registry document is then able to acquire an accurate copy of his PSA certificate.
After the correction process is completed, can the owner get a copy of his PSA document by ordering online or over the phone?
Why are there cases where even after the owner has satisfied all of the LCR’s requirements to apply the needed correction, the PSA’s copy of the same document remains erroneous?
We did our research and found out that the first corrected copy of any civil registry document (birth, death, marriage) that underwent correction or legal proceeding must be claimed at the PSA head office located at the Solicarel Building along Ramon Magsaysay Avenue, in Sta. Mesa, Manila. Your best landmark is the LRT Pureza Station.
The first corrected copies must be claimed personally by the owner or the requesting party at the head office. This too will trigger the PSA to provide the corrected copy of your succeeding requests that can then be done online or by phone (www.psahelpline.ph). If you will insist on getting a corrected copy by ordering online, you will always get the old, erroneous copy.
If you have advised the LCR of the correction on your civil registry document but are still getting the erroneous copy from the PSA, chances are the corrected copy was not properly endorsed to the PSA. If this happens, go back to the LCR where you filed the correction and ask for a copy of the endorsement made for your documents. If they are able to provide you one, bring it to the PSA head office and use it as a supporting document for your request. If the LCR does not have an endorsement, that means that the corrections applied to your civil registry certificate have not been properly communicated to the PSA yet. Advise the LCR to endorse the corrected copy and inquire how long you need to wait before you may request for the corrected authenticated copy from the PSA.
Make sure to bring an endorsement from the LCR where the correction was initiated (usually, the LCR of the city or municipality where you were born or married) when requesting for the first corrected copy of your document.