You can try these fax numbers of the DFA if you want to get your inquiries and messages across.
The Department of Foreign Affairs–Office of Consular Affairs (DFA-OCA) says that public that fax numbers will be available for passport and consular-related inquiries.
Inquiries can be sent via fax to (02) 836-7746, (02) 836-7749, and (02) 836-7759, attention to Passport Division. A return call from the DFA-OCA can be expected within 24 hours.
Earlier, the DFA-OCA announced its new trunkline number (02) 556-0000 which is now available for all passport and consular-related inquiries from 8 a.m. to 5 p.m. from Monday to Friday.