Tag Archive: NSO Helpline


Bonjour. Mabuhay.

I recently tried the online site http://www.NSOHelpline.com service.

It seems like an upgraded version of the birthcertificate.com.ph site where you can chat and request for an NSO certificate.

I realized that because that old site redirected me to this new one.

facebook post

Anyways, since I needed an certificate for me new born baby boy, I pressed on to the following steps:

LOG IN

I logged in the website, which is the name itself, www.nsohelpline.com and was directed to a landing page with the following options: Order Now, Pay Online, Check Status, FAQs.

ORDER NOW

I clicked on the Order Now button and was directed to a page where an image of a girl (animated) greeted me and asked me what document I want to request. I chose Birth Certificate and I was directed to a list of quick questions with quick clickable answer choices: What is the purpose (passport). Have I applied for it before (no). This then directed me to the application form page.

FILL UP

After clicking my answers above, I was directed to a form. I placed the name, gender, date of birth and other personal data like parents, and delivery address and I was done. Clicked submit and I immediately received a 10-digit reference number.

PAYMENT

Next step: payment for my request. I was given 3 choices: Pay via Metrobank deposit, pay at Bayad Center, or use my ATM to pay via BANCNET. I chose the BANCNET option.

They even had step by step instructions on how to make payment on the various choices with a mock-up of the actual deposit slip for Metrobank or Bayad Center or the process for BANCNET.

DELIVERY

With my online payment confirmed, I was then directed to the delivery procedure page. Listed in this page are the necessary requirements needed to receive my NSO BC. I needed to have a valid ID. If I was not around, I can leave an authorization letter so someone else can receive it. I can even download a sample authorization letter directly from the site.

I was informed to expect delivery of my NSO birth certificate within 2-3 days.

It took me about 20-25 minutes all in all. Not bad. I managed to get my baby’s BC processed while researching on another blog topic.

I tell you, this is the best way in getting an NSO birth certificate online in the comfort of your own desk.

CENOMAR

CENOMAR

A Certificate of No Marriage Record (CENOMAR) from the National Statistics Office (NSO) is simply what its name implies. It is a certification issued by the NSO stating that a person has not contracted any marriage. Also called a certificate of No Record of Marriage or Certificate of Singleness.

In legal definitions for interpersonal status, a single person is someone who has never been married. A person who was previously married and was divorced or widowed is usually considered an “unmarried” person. If a marriage is annulled, however, or it is found to have been void ab initio (i.e. not valid in law to start with), and assuming the person was not married previously, that individual is single, rather than unmarried.

Bonjour. Mabuhay.

Here’s a list of the nearest NSO Office to your location.
If you don’t want to travel, you can opt to have your NSO Certificates delivered to you by calling NSO Helpline (02) 737-1111 or check out www.birthcertificates.com.ph

METRO MANILA

NSO EAST AVENUE
East Avenue, Quezon City
(in front of SSS Building
and beside LRA Building) 1101
Tel.: (02) 926-89-05 / 926-86-72

MAKATI CITY
Ground Floor, Makati City Hall
(Old Building)
Jose P. Rizal Street, Makati City 1200
Tel.: (02) 895-14-18

PASAY CITY
Ground Floor, Lifestyle I Building
Hobbies of Asia
8 Pres. Diosdado Macapagal Boulevard
Pasay City 1300
Tel.: (02) 833-37-80 / 833-88-42

CALOOCAN CITY
Caloocan City Hall, Annex Building
(across Metropolitan Trial Court)
Mabini Street, Caloocan City 1400
Tel.: (02) 288-88-11

MUNTINLUPA CITY
Ground Floor, Annex Building
Muntinlupa City Hall
Putatan, Muntinlupa City 1772
Tel.: (02) 862-03-39 PASIG CITY
3rd Floor, Pasig City Hall
F. Caruncho Avenue
Pasig City 1603
Tel.: (02) 625-42-36

LUZON

CAR – BAGUIO
3rd Floor, Jupiter Building
Andres Bonifacio Street
Baguio City 2600

REGION 3 – PAMPANGA
Ground Floor, TLS Building
Kalayaan Village, Quebianwan
San Fernando City, Pampanga 2000

REGION 4B – CALAPAN
Martinez Building, Roxas Drive
Barangay Lumangbayan
Calapan City, Oriental Mindoro 5200

REGION 1 – LA UNION
4th Floor, Virginia Building
Quezon Avenue
San Fernando City, La Union 2500

CABANATUAN
2nd Floor, Liwag Building
Burgos Avenue
Cabanatuan City, Nueva Ecija 3100

PUERTO PRINCESA
2nd Floor, CBPP Building
Rizal Avenue
Puerto Princesa City, Palawan 5300

VIGAN
2nd Floor, Singson Building
Del Pilar corner Mabini Streets
Vigan City, Ilocos Sur 2700

OLONGAPO
CAP Building
#19 – 18th Street, West Bajac-Bajac
Olongapo City 2200

REGION 5 – LEGAZPI
2nd Floor, Volcanic Building
Rizal Street, Tinago
Legazpi City, Albay 4500

DAGUPAN
Ground Floor, Barrozo Building
A.B. Fernandez Street corner East Avenue
Dagupan City, Pangasinan 2400

REGION 4A – LIPA
Ground Floor, Building C, Fiesta World Mall
Barangay Marawoy, Lipa City
Batangas 4217

NAGA
2nd Floor, MMCN Building
Panganiban Avenue
Naga City, Camarines Sur 4400

LAOAG
3rd Floor, Ilocano Heroes Memorial Hall
Rizal Street
Laoag City, Ilocos Norte 2900

LUCENA
Teresita Building
46 Quezon Avenue, Barangay I
Lucena City 4301

REGION 2 – CAGAYAN
Ground Floor, Gonzaga Street Extension
Ugac Norte
Tuguegarao City, Cagayan 3500

TRECE MARTIRES
2nd Floor, First Stone Arcade II
Governor’s Drive
Trece Martires City, Cavite 4109

BAYOMBONG
Garcillan Building, National Road
District 4, Santa Rosa
Bayombong, Nueva Vizcaya 3700

VISAYAS

REGION 6 – ILOILO
2nd Floor, Villanueva Building
J.M. Basa corner Rizal Streets
Iloilo City 5000

REGION 7 – DUMAGUETE
2nd Floor, 220 North Road
Dumaguete City
Negros Oriental 6200

REGION 8 – TACLOBAN
Ground Floor, Yuhoo Ventures
Building C (near SSS/PRC)
Barangay 77, Fatima Village
Marasbaras, Tacloban City
Leyte 6500

BACOLOD
4th Floor, G&M Building
San Juan corner Luzuriaga Streets
Bacolod City 6100

CATBALOGAN
2nd Floor, Noble Building
Rizal Avenue
Catbalogan City, Samar 6700

KALIBO
Fortunato Quimpo Street
Kalibo, Aklan 5600

MINDANAO

REGION 9 – ZAMBOANGA
2nd Floor, Cortez Building
Dr. Evangelista Street
Barangay Santa Catalina
Zamboanga City 7000

REGION 11 – DAVAO
Ango Building
Cabaguio Avenue
Davao City 8000

REGION 13 – BUTUAN
Ground Floor, Acerado Building
Ochoa Avenue
Butuan City 8600

DIPOLOG
Ground Floor, Barbaso Building
Magsaysay Street
Dipolog City, Zamboanga del Norte 7100

REGION 12 – GENERAL SANTOS
2nd Floor, Pietros Hotel
National Highway
General Santos City 9500

TANDAG
Pimentel Building
Telaje, Tandag City
Surigao del Sur 8300

REGION 10 – CAGAYAN DE ORO
Ground Floor, Lantoria Building
77 Julio Pacana Street
Cagayan de Oro City 9000

ARMM – COTABATO
Ground Floor, Carumba Building
Jupiter Street
Cotabato City 9600

OZAMIS
2nd Floor, Casa Esperanza Building
Don Anselmo Bernard Avenue
Ozamis City, Misamis Occidental 7200

ILIGAN
Mezzanine Floor, Elena Tower Inn
National Highway, Tibanga
Iligan City 9200


You can also opt to have your NSO Certificates delivered.

Bonjour. Mabuhay.

In case you are not sure how the NSO Helpline and Online works, here are some quick pointers:

 

Dial 737-1111 on your land line phone or mobile phone. Append 02 before the hotline number if dialing outside Metro Manila. For live web chat, log-on to www.birthcertificates.com.ph.

  • What are the advantages of using NSO Birth Certificate Delivery on requesting for an NSO Certificate?

No need to travel to an NSO Serbilis Outlets to apply and travel back on the date of release so you can save money from travel and food expense. No need to queue for long hours or take a work leave just to go to an NSO Serbilis Outlets so you’ll save time. Also, we deliver anywhere in the Philippines, we can deliver on your home or office address.

  • What type of documents can I request through NSO Birth Certificate Delivery?

NSO Birth Certificate Delivery offers delivery for NSO Authenticated Birth Certificate, Marriage Certificate, Death Certificate and CENOMAR or Certificate of No Marriage.

  • What are the necessary requirements when receiving the documents upon delivery?

If the requestor is the owner of the Birth Certificate, he’ll just need to present a valid ID with picture. If the requestor is not the owner, he’ll have to present a valid ID with picture of him and the owner and an Authorization Letter. For Marriage Certificate, Death Certificate and CENOMAR or Certificate of No Marriage, just present a valid ID with picture of the requestor.

  • For cases of unsuccessful delivery, can I request for my certificate to be redelivered?

For cases of unsuccessful delivery on the first attempt, we will try to deliver your document a second time. After the second attempt, we will still deliver the document upon request but on a case-to-case basis. You may also request to pick-up the document on any 2GO Aboitiz branches nationwide.

  • What time can I call NSO Birth Certificate Delivery?

Both channels [hotline and online] are available 24 hours. We are available 7 days a week even on holidays.

  • Is NSO Birth Certificate Delivery a nationwide service?

Yes. We deliver anywhere in the Philippines.

  • Can someone request for an NSO Certificate that belongs to another person?

Yes. But the requestor should be an immediate family member of the document holder for Birth Certificates. Since Marriage Certificates, Death Certificates and CENOMARs or Certificate of No Marriage are considered as public documents, anyone may request these documents.

  • How much do I pay for the document(s)?

Birth Certificates, Marriage Certificates and Death Certificates costs Php 330.00 per copy and CENOMARs or Certificate of No Marriage costs Php 430.00 per copy. Both rates are inclusive of processing and delivery.

  • Where can I pay for the document(s)?

You may pay at any Metrobank branches, Bancnet ATM, or Bayad Center outlets nationwide.

  • When can I receive the documents I requested?

Delivery is usually within 2-3 working days upon receipt of your payment.

  • Is there going to be a circumstance where in the delivery of my documents would be delayed?

Yes. There will be circumstances where the delivery of your documents will be delayed.

  • What are the common reasons why the delivery of my documents will be delayed?

Common reasons would include re-verification of documents requested (e.g. blurred copy of the first issued document [we usually request a clearer copy from NSO] and does that have negative result in the NSO archive upon first issuance [we usually double-check it first if the requestor doesn’t really have a record at NSO before delivering the negative copy result .)

  • Where can I follow-up my request?

You may follow-up your request through (02) 737-1112

 

Hope you find this useful. :)

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